Effective Date: 23/04/2025

At Roberta Maio Hairstylist & Barber, client satisfaction is at the heart of everything we do. We want you to love your experience and results. However, we understand that sometimes things change or don’t go as planned. Here’s our policy on refunds, returns, and cancellations:

1. Services Refund Policy

Due to the nature of hairdressing services, we do not offer refunds once a service has been completed. However:

  • If you are unhappy with the results, please contact us within 48 hours of your appointment.

  • We are happy to offer a free correction or adjustment where appropriate and agreed upon.

  • Corrections must be booked within 7 days of the original service.

2. Booking Cancellations & No-Shows

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

  • Cancellations with less than 24 hours’ notice may be subject to a 50% cancellation fee.

  • No-shows will be charged 100% of the booked service fee and may require a deposit for future appointments.

This helps us manage our time and respect other clients who may be waiting.

3. Refunds on Products (If Applicable)

If you’ve purchased a product from us and changed your mind or noticed a fault, we’ll be happy to help:

  • Products may be returned within 14 days of purchase if unopened, unused, and in original packaging.

  • If a product is faulty or damaged, we will offer a full refund or replacement.

Please email us at [insert email] with your order details and reason for return.

4. Non-Refundable Items/Services

  • Gift cards, vouchers, and promotional services are non-refundable.

  • Completed services are not eligible for cash refunds.

  • Travel/mobile fees are non-refundable once the service has been delivered.

5. Contact Us

If you have questions or concerns about a service or purchase, please contact us directly so we can make it right:

Roberta Maio
Email: robertamaiohs@gmail.com
Phone: 07306028874
Website: www.robertamaio.com